A holiday representatives duties are pretty wide. Being a holiday rep requires you to be tour guide, friend, counselor, meteorologist, economist, medic, mum, drinking buddy, ticket seller, bailiff and general all round know it all. Reps greet tourists at the airport on arrival, escort the coach transfer to resort, hold welcome meetings, sell excursions, work on the excursions such as bar crawl or cabaret, daily hotel visits, complete paperwork, deal with complaints and problems and then take customers back to the airport again. It’s usually a 6 days a week job but hours each day can be very long with airport duties and excursions as well as day to day duties. Pay is often low and usually paid into a bank account. Commission is paid on the sale of excursions and car rentals and accommodation is included. Some form of transport is often provided and other bonuses include free meals at hotels, a uniform and discounts on holidays in the winter season. Reps often also get free drinks and free club entry as they get to know people from working around town and on bar crawls etc. Reps usually start work in April and finish in October; some companies will take high season only reps as well.
Skills Required – Reps need to be friendly, approachable, constantly cheerful, outgoing, organised and natural sales people. You will need to be confident and able to speak in public and to large groups of people. Your customers will be a diverse group of holidaymakers so you must be able to interact with all ages and types of people. You’ll need to look fresh and lively at all times, even after an all night airport run or with a killer hangover. Not turning up for work isn’t an option. You must look presentable and display a good image of the company. Previous customer service experience is essential but a sales background, travel industry or other customer focused work will also go in your favour.
How to apply – Most tour operators recruit late in the year for the following summer and application details can be found on their websites. They have rigorous interview procedures and training to make sure candidates can handle the high pressure job with the temptations of going out every night and living in a busy holiday resort. New reps don’t always get a choice of where they work though, so if you get through the interview process you may need to work a season somewhere else before you get to choose Ayia Napa. There are always reps that drop out or get fired through the summer so there is still a possibility of picking up a job when you’re already in Ayia Napa. You will need to take a CV, dress smartly and visit the tour operators resort office in person. If they don’t have anything available they may still take your details in case they need extra staff or a rep leaves.
Tour operators who have reps in Ayia Napa include:
Tui Group (First Choice, Fritidsresor, Star Tour)
Thomas Cook group (Thomas Cook, Airtours, Direct holidays, Neckerman)
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