Customer Service Help
Common Questions
If I make a booking on your website, is it guaranteed?
When you make a booking through our website, we need to confirm your places with the relevant supplier. This can sometimes take up to 24 hours but 99% of the time is quick and straightforward. Unfortunately our website cannot show live availability as many of our suppliers do not have the technology that allows this. Part of the charm of Cyprus is the old fashioned "pen and paper" booking system that the majority of our suppliers still use.
There is a very slim chance that our supplier may already be fully booked for the date you have chosen. In this case we will offer you an alternative date/time or a refund of your payment. If you have a fixed date or are booking last minute we suggest you email us to check availability before you proceed with the booking. Please also ensure that you have checked the operating schedule in the product information and choose a day/date that the activity/tour does run on.
There is a very slim chance that our supplier may already be fully booked for the date you have chosen. In this case we will offer you an alternative date/time or a refund of your payment. If you have a fixed date or are booking last minute we suggest you email us to check availability before you proceed with the booking. Please also ensure that you have checked the operating schedule in the product information and choose a day/date that the activity/tour does run on.
Is my payment secure?
Our online payments are processed securely through Stripe (For all types of cards, iDEAL, Klarna and giropay) or by Paypal. These payment processors have their own layers of encryption and security at international standard for all payments.
Will I get Tickets?
Paper tickets are not needed for any of our activities or tours. Some tour suppliers may require an e-ticket to be shown, if this is the case we will email the e-ticket to you with confirmation of your booking. Most of our suppliers will just need your name and your booking reference number (Starts LAN then 4 numbers)
I made a booking and haven't had an email confirmation
We aim to email confirmation within 24 hours of the booking being made. This can occasionally take a little longer at weekends, national holidays or during the winter season. If you haven't received anything from us within this time please check the spam/junk folder on your email.
I want to cancel my booking
If you've changed your mind and want to cancel we are happy to refund your booking in full up to 72 hours before the departure time. Cancellations within 72 hours will not be refunded, but may be re-arranged for a different date or time, subject to availability. Please contact us as soon as possible if you need to cancel or amend your booking.
Do you offer group discounts?
Unfortunately we are not able to offer group discounts. Prices for each activity/trip are set by the tour organiser and we are not allowed to discount.
Complaints Procedure
It's very rare that we receive a complaint about one of our tours or activities. If you are not happy with any aspect of your tour/activity please let us know as soon as possible as we welcome all feedback. We pride ourselves on having close working relationships with our suppliers who are all excellent tourism professionals providing an efficient and good value holiday experience.
Please email us with your complaint details, including your booking reference. We will then forward your complaint to the relevant supplier of your tour/activity. They will investigate the situation and will liaise with us and with you to resolve the issue with a positive outcome that satisfies everybody.
Please email us with your complaint details, including your booking reference. We will then forward your complaint to the relevant supplier of your tour/activity. They will investigate the situation and will liaise with us and with you to resolve the issue with a positive outcome that satisfies everybody.
